by Michelle Sinn
Frequently Asked Questions
1. How do we best partner with you?
What do you expect from us?
We value open, timely communication and clear decision-making. We expect honesty
about your goals, budget, and timeline. In return, we’ll be transparent, proactive, and
responsive.
2. What is the design approval process with the HOA?
We handle submitting the required plans to the HOA and will keep you updated
throughout the process. This usually includes exterior materials, elevation, and site
placement.
3. How often do you swing by each jobsite to check on things?
We visit each jobsite at least twice per week, sometimes more during key stages of the
build.
4. How often can I visit the jobsite?
You’re welcome to visit anytime. We just ask for a quick heads-up so we can ensure
safety and access.
5. What is your insurance coverage and how does it protect me and my property?
We carry general liability and builder’s risk insurance. This protects you and your
property from damages, theft, or accidents during construction.
6. How do you keep homeowners informed throughout the building process?
We send regular updates through your preferred method (text, email, or phone), along
with Company Cam reports and progress photos.
7. How often do we talk to discuss progress and questions/concerns?
You’re free to reach out at any time via text or email. We’ll also check in periodically to
keep everything on track.
8. How do you prefer communication? Email, text, or phone call?
We’re flexible—text for quick updates, email for paperwork, and phone calls for anything
more detailed.
9. Can you provide a general schedule for the entire building process so I know what to expect?
Yes. We’ll share a timeline broken into phases: permitting, foundation, framing, rough-ins, finishes, and final walkthrough.
10. Under what circumstances do you accept changes to the contract, and how are these
handled?
All changes must be submitted in writing. We’ll provide a change order with cost/timeline
impacts, and both parties must approve it before proceeding.
11. What does your warranty cover? How long after the build? Is there an additional cost?
We offer a 1-year warranty covering workmanship and materials. A 10-year structural
warranty is also included, depending on the location. There is no additional cost.
12. Is there a deposit to start?
Yes. The deposit amount depends on the overall price and payment method. It is required
at contract signing to secure materials and scheduling.
13. Can the price increase after signing the contract? If so, under what circumstances?
Yes, but only in specific cases—if you request changes, or if your chosen selections go
over the included allowances.
14. How much are last-minute (non-structural) changes during the build? (Change order fee)
Change order fees typically range from $275 to $1,000, plus any added labor or material
costs.
15. What is your process for change requests during construction?
Submit your request in writing. We’ll review the cost and timeline impact, issue a formal
change order, and require your approval before proceeding.
16. Who’s responsible if materials are stolen from the jobsite?
Our builder’s risk insurance covers most thefts. However, if you’ve purchased and stored
specialty items yourself, you may be responsible for those.
17. Who pays for mistakes—time and labor?
If the error is on our end, we cover it. If it’s due to a client change after work has started,
the cost is the homeowner’s responsibility.
18. What’s NOT included in the build (e.g. propane tank, power poles)?
It depends on your location. On private land, items like propane tanks or power poles
may not be included. We’ll clarify what’s included based on your specific site.